To help our customers save money during these challenging economic times, J & J Communications is now offering free UPS ground shipping for online orders of $200 or more. This offer is good only to the 48 continental United States. Alaska and Hawaii are not included in this offer. See our website for more details. - Brian Cox
J & J Communications
J & J Facebook Group
Friday, March 13, 2009
Monday, March 2, 2009
Finding Business During The Slow Times
I ran my own interconnect in N. Hollywood, CA between 1984-1993. During the slow times I would call every customer I had and tell them I was just checking to see how they were doing, and ask how their phone system was working. Most would simply say things were running smoothly with no problems, but I would always drum up some service work while making my calls which would tide me over through the slow times. It's a good policy to check in with your customers to show your concern for their operation, and remind them that you're still in business.
Get on the phone and call those customers you haven't heard from in a while! - Brian Cox
J & J Communications
J & J Facebook Group
Get on the phone and call those customers you haven't heard from in a while! - Brian Cox
J & J Communications
J & J Facebook Group
Monday, February 16, 2009
PRI and Upgrading the Norstar MICS
This week we had a customer (Dave) upgrade his client's Norstar MICS from R5.0 to R7.0 XC. Dave used a R6.1 XC software card as an intermediate upgrade, in essence the upgrade tool. Then he upgraded to R7.0 XC with no problems . . . except one.
Dave's client had a PRI with multiple DID numbers. All of the DID's would return stutter dialtone when called. Auto DN and DISA DN were set to none.
I finally had Dave change the PRI in hardware settings to T1, and then back to PRI. This purged the programming bug and allowed all of the DID's to ring to the correct extensions. Dave did have to rebuild his PRI routes, but all is now operating correctly.
My thanks to Dave for reporting back to me what he did to fix the problem.
So if you experience odd problems with a PRI after upgrading the software you might be able to solve the problem by changing the hardware type to T1 and back to PRI. Be sure to make note of your route programming in case this procedure wipes it out. - Brian Cox
J & J Communications
J & J Facebook Group
Dave's client had a PRI with multiple DID numbers. All of the DID's would return stutter dialtone when called. Auto DN and DISA DN were set to none.
I finally had Dave change the PRI in hardware settings to T1, and then back to PRI. This purged the programming bug and allowed all of the DID's to ring to the correct extensions. Dave did have to rebuild his PRI routes, but all is now operating correctly.
My thanks to Dave for reporting back to me what he did to fix the problem.
So if you experience odd problems with a PRI after upgrading the software you might be able to solve the problem by changing the hardware type to T1 and back to PRI. Be sure to make note of your route programming in case this procedure wipes it out. - Brian Cox
J & J Communications
J & J Facebook Group
Subscribe to:
Posts (Atom)
